COVID-19 Guidance for Academy Customers

This guidance  prepared by the Academy team in consultation with government, industry & medical expert advice, outlines the stringent, monitored measures that Kent Golf Academy has put in place to safeguard our coaches & customers during the COVID-19 pandemic. For customers, the measures cover each step of the journey from home to your session & back home again. These protocols are in place during our operating hours, seven days a week. These measures & procedures are under constant review, updated in line with advice from the government, health authorities & governing bodies.

ACADEMY ACCESS

TO ACCESS THE ACADEMY CUSTOMERS MUST:

• Book in Advance for Lessons & Custom Fittings
• Not have been out of the country within the previous 14 days
• Not be in self-isolation & not required to cocoon
• Not be displaying any COVID-19 symptoms or cold/flu symptoms
• Please adhere to the 2m social distancing measures at all times
• Wash & sanitise hands before entering & leaving the academy

BOOKINGS & ARRIVAL

Booking for lessons & custom fitting is compulsory.

This can be done via telephone or email to Howard or Gemma via 01843 310312 or [email protected].

For lesson bookings with David Vernon or Mark Belsham please contact them directly

We require contact details for all customers in case of contact tracing

All customers will be made aware of our measures prior to their visit

Customers Golf equipment should be washed before leaving home

Arrive at the academy no more than 5 minutes prior to your session – please use the doorbell or ring the academy to let us know you have arrived.

Please wash your hands & use provided sanitiser when entering and leaving the Academy

Please leave your golf bag in your car & just bring the clubs you need for your lesson/fitting

PROCEDURE ACADEMY FACILITIES

We have sanitising stations at the top of the stairs, in the studio & reception area

All surfaces, toilets & common areas will be cleaned on a regular basis

All fitting clubs will be sanitised before & after use

Doors and windows will remain open wherever possible to provide air circulation

Please maintain the 2m social distancing at all times

Maximum of 2 persons in the studio or reception area at any time

DURING YOUR SESSION

Please maintain the 2m distance between yourself and your coach or fitter. The hitting mat and the desk are at least 2m apart. Please stay within these boundaries for your entire session

Please sanitise your hands once the session has finished & again before you leave and also after making a payment

All customers must leave no more than 5 minutes after their session has finished & all lesson timings will be strictly adhered to for the purposes of safe lesson gapping

Coaches will avoid physical contact during your session; they will also be limited to what they can physically demonstrate

Please do not bring any food or drink items into the Academy

Please do not bring any personal belongings other than the clubs you need for your lesson

PAYMENTS & RE-BOOKING

BACS will be our preferred method of payment, however, we will accept contactless and chip and pin payments if this is not possible

Customers must contact the Academy with any post lesson or fitting health issues or COVID-19 related issues at their earliest convenience via – [email protected] or 01843 310312

We thank you for your co-operation & support in these un-precedented times.